Frequently Asked Questions

A historical analysis to identify errors, overcharges, contract non-compliances, etc. that your company has been paying for. You will obtain refunds, recoveries, and credits for these charges.

Yes – we make it very simple for you. This is a no-cash-out-of-pocket process. We get paid only after you obtain credits or recoveries.

The first step in our Telecom Analysis is the Telecom Refunds Audit. Items that qualify for refunds, credits and recovery include: past items overlooked, pricing errors, duplicate services, closed locations, features not used, and contract compliance review. We also correct inaccurate invoices, overpayments, overlooked rebates and discounts, and unclaimed recovery of refunds, taxes and other surcharges. The findings and recovery items are identified within 4-6 weeks.

The Telecom Audit & Optimization is a combination of the Telecom Refund Audit and the Telecom Forward Savings Audit.

The first step is the Telecom Refunds Audit. After this is underway we will ask for approval to commence the recommendations for Forward Savings (review any item not qualifying for recovery). These two parts work in conjunction – we have found it to be the fastest way to save your money. Forward Savings recommendations are findings that will help lower your monthly telecom bills going forward, saving you money month after month. On average we have saved 12–25% for our customers.

We are able to go back to the error inception date, limitation of liability, or start of contract – whichever is later. In most cases, we obtain complete refunds.

Very little! We can get started with your portal logins, contracts & signed LOA to recover & save money.

Yes, telecom services are dynamic with many changes occurring monthly. Even though another company audited your telecom bills, we are certain that we can perform deeper analysis and recover more funds for your company.

We treat information about your telecom bills as confidential. We include a Non-Disclosure Agreement (NDA) in our contract, or we can sign your non-disclosure agreement if you prefer.

The telecom refunds audit only provides the items that qualify for recovery and bring money back from historical findings. The telecom refunds audit does not include the complete contract review, telecom inventory, telecom site evaluation, usages, and recommendations on forward saving items to include optional traffic studies which bring more value and savings monthly.

Don't wait to begin an audit! If you wait until after you have moved to VOIP to research your telecom provider's billings then it is often too late to gain optimal recovery. A project audit will help you get a good understanding of the products and telecom services you are currently paying for before you move or change services. We recommend a thorough contract review prior to ANY major changes in telecom services.

There is nothing to lose by having our telecom experts review your bills to make sure that your bills are accurate. If no savings or recovery is found there is no fee. A telecom refunds audit will uncover items refunds due to your company from telecom providers. Spend Cubes has completed many "go behind" audits and have found huge overlooked recovery. In one instance, we found almost $1M worth of savings after they were audited by a professional firm.

Spend Cubes can review your bills and give you a price comparison. We will let you know if your telecom bills are being reviewed fully and accurately by others. In many similar audits, we have found items that had been overlooked due to outdated telecom software, changes in technology, or lack of telecom knowledge. When any savings are found we only bill you for those items you approve. Telecom expenses are complex, constantly changing, and can be confusing. By utilizing the services of Spend Cubes you can be sure that your telecom service tariff rates, taxes, and surcharges are accurate, that your services are needed and being utilized, and that you are paying only for the services your business requires.

Yes, Spend Cubes can provide bill payment authorization, charge back reporting and many other bespoke special reports.